Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, such as personalized items or items marked as final sale. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 14 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If your return is not approved, we will inform you of the reasons and may offer to send the item back to you.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item following the return process outlined above and place a new order for the desired item. This ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Contact Information
If you have any questions regarding our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Thank you for choosing wanderlustequips.com, and we appreciate your understanding of our policies.